Return and delivery policy
Return and exchange policy
All our items are final sale; no exchanges or refunds are accepted. This applies to the online store, official store, points of sale, and pop-up shops.
Damage and/or defective product
In the event that your product arrives damaged during transport, please notify us promptly upon receipt of any problems and include images to support the claim at the following email address: info@lileparfumee.ca We use appropriate materials to protect our products during transport, but incidents caused by delivery personnel can occur.
Delivery
Orders of $149 or less: Variable shipping fees (see below depending on your region)
Orders of $150+ (before taxes and without promo codes): Free shipping
Shipments are made using Purolator, GLS, or Canada Post. Order processing time is usually 1 to 3 business days. Delivery typically takes 2 to 3 business days, but this may be longer for various reasons beyond our control (peak periods, holidays, remote areas, etc.).
If the customer provides incorrect shipping information, they will be responsible for any additional costs incurred for reshipment. No refunds will be issued.
We are not responsible for late order receipts and we are not responsible for damage to packaging or items during delivery.
Shipping is available throughout Canada with the exception of territories.
Shipping costs
Province of Quebec:
$12.99 for 1 to 3 items
$25 for 4 to 6 items
$45 for 7 or more items
Province of Ontario:
$20 for 1 to 3 items
Provinces of New Brunswick, Nova Scotia and Newfoundland:
$25 for 1 to 2 items
Provinces of British Columbia, Alberta, Saskatchewan, and Manitoba:
$25 for 1 to 2 items
*The amounts shown above are rounded to include sales tax.
My package seems to be lost, what should I do?
You can contact the Purolator team directly at 1-888-744-7123, GLS at 1-888-463-4266, or Canada Post at 1-866-607-6301 with the tracking number you received by email. They will be able to track your package and tell you exactly where it is. If they tell you they can't find it, write to us at info@lileparfumee.ca
Order pairing
Order pairing is no longer available.
Pre-orders
If an order is placed with a pre-order item and an in-stock item, please note that we will ship the items in the same package when the pre-order item becomes available.
In-store pickup
Withdrawals are made only at the Montreal store and are usually ready within 48 hours of your online order. You will receive a confirmation email when your order is ready for in-store pickup.
In-store pickups are held for a maximum period of 2 months following the date of purchase.
In-store pickups take place according to the store's opening hours. uniquely.
Opening hours:
Monday to Wednesday: CLOSED
Thursday and Friday: 4:00 PM - 9:00 PM
Saturday and Sunday: 12:00-17:00
*Pickups must be made only after receiving the email confirming that your order is ready.